Refund & Returns Policy

This policy sets out when you can cancel, when you get money back, and how long it takes. It applies to everything sold by UrDesign by Anshika and forms part of our Terms of Service.

1. Design Packages and Services

Design is bespoke work. Once we start, the time is spent and cannot be recovered — so the cut-off is the Discovery Call, the first conversation where we take your brief.

Two things this does not mean. It does not mean you are stuck with work you are unhappy with — revisions included in your package remain yours to use, and we would rather get it right than keep a fee and leave you dissatisfied. And it does not apply when the fault is ours: if we cancel, cannot deliver, or fail to deliver what the package promised, you get a full refund of the undelivered part.

If you simply go quiet, we will chase you at least twice before treating a project as abandoned, and an abandoned project can be restarted within 6 months at no extra cost.

2. Digital Resources

Downloadable guides, templates and tools are delivered the instant your payment clears. Because you have the file immediately, they are not refundable once purchased. Please read the product description before buying.

We will always refund you if:

• The file never reached your account
• The file is corrupted, incomplete, or will not open
• What you received is materially different from what the product page described
• You were charged more than once for the same item

Write to [email protected] within 7 days and we will fix the file or refund you in full.

3. Courses and Workshops

Cancellation terms for a course or a live workshop are shown on its listing, because they vary — a self-paced course and a scheduled workshop with a limited seat count are not the same thing. Where a listing says nothing, these apply:

• Self-paced courses — refundable within 7 days of purchase provided you have completed less than 20% of the material.
• Live workshops — full refund if you cancel more than 48 hours before the start; no refund inside 48 hours, since the seat can no longer be resold.
• If we cancel or reschedule a workshop, you choose a full refund or a seat on the next run.

4. Physical Products

Our home decor and furniture shop is not open yet. This section describes how returns will work and takes effect once the shop is live.

4.1 Return Eligibility

4.2 Return Process

1. Initiate Return Request

   Log into your account or email us at [email protected] with your order number and reason for return.

2. Receive Approval

   Our team will review your request and respond within 24-48 hours with return instructions.

3. Ship the Product

   Pack the item securely in original packaging and ship to the address provided. Keep the shipping receipt.

4. Quality Check & Refund

   Once received and inspected, we'll process your refund within 5-7 business days.

4.3 Refund Method

Refunds will be processed to the original payment method:

• Credit/Debit Cards: 5-7 business days
• UPI/Net Banking: 3-5 business days
• EMI payments: As per bank terms

4.4 Damaged or Defective Products

If you receive a damaged or defective product:

• Report within 48 hours of delivery with photos
• We'll arrange free pickup and replacement/refund
• Replacement subject to availability

4.5 Exchanges

We offer exchanges for products of equal or higher value (you pay the difference). Exchange requests follow the same process as returns. Exchanges are subject to product availability.

5. What Is Not Refundable

Pulling the exceptions above into one list:

• Design packages once your Discovery Call has taken place
• Digital resources once purchased, unless undelivered or faulty
• Live workshops cancelled inside 48 hours of the start
• Custom-made or personalised products (once the shop opens)
• Gift cards
• Delivery charges, unless the return is the result of our error

None of this limits your rights under the Consumer Protection Act, 2019. If a service or product is genuinely deficient, you are entitled to a remedy regardless of what this page says.

6. How Refunds Are Paid

Approved refunds go back to the original payment method through Razorpay — we cannot redirect a refund to a different card or account. Once we approve it:

• We initiate the refund within 3 business days
• Cards: typically 5–7 business days to appear on your statement
• UPI and net banking: typically 3–5 business days
• EMI: as per your bank's cycle; interest already charged is set by the bank

The time after we initiate is controlled by your bank, not by us. If a refund has not arrived 10 business days after we confirmed it, contact us with your order number and we will chase Razorpay on your behalf.

7. How to Reach Us

For anything about a cancellation or refund:

• Email: [email protected]
• Support: [email protected]
• Phone: +91 98765 43210 (10:00 AM - 7:00 PM)
• We reply within 24–48 business hours

If we cannot resolve it between us, our Grievance Officer is named in the Terms of Service.

Related Policies: Terms of Service | Privacy Policy | Shipping Policy