Shipping Policy

This policy explains how and when you receive what you buy from UrDesign by Anshika — whether that is a file, a design package, or a physical product once our shop opens.

1. Digital Resources

Guides, templates and other downloadable resources are delivered instantly. As soon as Razorpay confirms payment, the item appears under My Downloads in your account, and a confirmation email goes to the address on the order.

• There is no delivery charge on digital items.
• A download limit may apply to an item. Where it does, the limit is shown on the product page before you buy.
• Access is tied to your account. Keep your login safe — sharing it breaches our Terms.
• If a file does not appear within 15 minutes, or downloads damaged, write to [email protected] and we will fix it or refund you.

2. Design Packages and Services

Design packages are delivered remotely through your account — there is nothing to ship and no delivery charge. After purchase:

• You receive a confirmation email, and the order appears under My Orders.
• We contact you to schedule your Discovery Call. That call is the point after which the fee stops being refundable — see the Refund Policy.
• Deliverables are published to your project as each stage completes, and you can follow progress against the stages shown on the order.

Timelines on a package page are working estimates measured from the point we have everything we need from you. If we are waiting on photographs, measurements or your feedback, the clock pauses — and we will always tell you what we are waiting for.

3. Physical Products

Our home decor and furniture shop is not open yet. The sections below describe how physical orders will work and take effect only once the shop is live. Delivery charges, serviceable areas and lead times will be confirmed on the product and checkout pages at that time — those figures, not this page, will govern your order.

3.1 Delivery Zones

Delivery times vary based on your location:

3.2 Order Processing

• Orders placed before 2 PM IST are processed the same business day
• Orders placed after 2 PM are processed the next business day
• Business days are Monday to Saturday (excluding public holidays)
• You will receive a confirmation email with tracking information once shipped

3.1 Lead Times for Special Items

Some products require additional processing time:

3.3 Tracking Your Order

Once your order ships, you'll receive:

• Email with tracking number and carrier information
• SMS updates on delivery status (if phone number provided)
• Ability to track via your account dashboard

3.4 Furniture Delivery

5.1 Standard Furniture Delivery

• Delivery to your doorstep or building entrance
• Signature required upon delivery
• Please inspect packaging before signing

5.2 White Glove Delivery

• Delivery to the room of your choice
• Professional unpacking and inspection
• Assembly if required (tools and hardware included)
• Removal of all packaging materials
• Placement according to your instructions

3.5 Delivery Issues

6.1 Failed Delivery Attempts

• Courier will attempt delivery up to 3 times
• You'll be contacted before each attempt
• After 3 failed attempts, package returns to our warehouse
• Re-shipping charges may apply for returned packages

6.2 Damaged Shipments

• Report damage within 48 hours of delivery
• Take photos of the packaging and damaged items
• Email to [email protected]
• We'll arrange for replacement or refund

3.6 International Shipping

Currently, we only ship within India. For international inquiries, please contact us at [email protected].

4. Contact Us

For shipping queries:

• Email: [email protected]
• Phone: +91 98765 43210 (10:00 AM - 7:00 PM)

Related Policies: Terms of Service | Privacy Policy | Refund Policy